DOMESTIC:
We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers please see below for more information.
• For returns, the cost of returning the item(s) is your responsibility, as we do not cover return shipping costs.
• For exchanges, we will provide a store credit in the form of a Pchee Bum gift card. You would then be able to repurchase any available item(s) on our website.
• If you are returning more than one order, you’ll need to input your email into our Returns Center and create a return for each order. Combined returns will NOT be processed.
We only accept return/exchange items according to the following guidelines:
• All returns must be postmarked within 30 days of delivery
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• Any white items and/or variations of white (for example cream, off-white) items are ALL final sale.
• Items with excessive wrinkling are subject to denial
• If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• All undergarment sales are final for hygiene reasons. No exceptions.
INTERNATIONAL:
International customers will be responsible for shipping back their return packages at their own cost.
We only accept return items according to the following guidelines:
• All returns must be postmarked within 30 days of delivery
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• Items with excessive wrinkling are subject to denial
• Any white items and/or variations of white (for example cream, off-white) items are ALL final sale.
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• If you are outside of the United States, including Canada, we can only accept returns
• All undergarment sales are final for hygiene reasons. No exceptions.
DEFECTIVE ITEM
If you believe your item may have been sent to you damaged or defective, please contact our customer service team immediately with the following information:
• Your order number
• A clear photo of the damage/defect
• A full length photo of the image
• A photo of the PCHEEBUM logo and label
If you're reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.
To begin your return or exchange, please head to our main menu on our website and click START YOUR RETURN.
Once your return is processed by our returns department, you'll receive an email confirmation. The returns-exchange process will then take 5-10 business days to be accepted. If the refund takes longer than 10 business days, please contact us via email.
For questions about processing times and returns you may contact us at info@pcheebum.com.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
• Potential fraudulent or criminal activity;
• Any regular or excessive return history indicative of “wardrobing;“
• Any irregular or excessive return history involving worn, altered, laundered, damaged, or missing items;
• Potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service to any customer on entity, due to similar actions as noted above.
Non-Pcheebum items sent to our Distribution center will be discarded upon receipt.
Questions about the terms of service should be sent to us at info@pcheebum.com.